Support Your Veterinary CSRs: Communication Training, Tools and Tech for Front Desk Success

Difficulty and stress are all too common for our veterinary teams these days and our customer service representatives (CSR’s) are not immune.  Many times, they are the first and last personal contact for a client’s in-person medical visit. In this webinar that focuses on the most common CSR responsibilities, you will learn how technology can allow CSR’s to better utilize combined skills in communication, client service, and emotional intelligence to deliver the client experience that today’s clients expect.

Learning Objectives

• Why bonding and making connections is more important than ever before
• Common tasks that technology can help with to provide CSRs time for that valuable, personal touch
• Real-life stories that prove small changes can make big differences in everyone’s workday
• Understand the utilization of technology for scheduling, medication requests, new client preparation, and existing client preparation

Certification Requirements

Students must complete the video lesson and also pass a short multiple-choice quiz with a score of 70% or higher. For your convenience, all CE certificates will be available to access anytime within your PetDesk CE University portal account; recipients can download and/or print these PDF certificates to submit to their region's board for accreditation.

Accreditation

1.0 CE Credit Hours, Non-Medical, for Veterinarians, Veterinary Technicians, and Practice Managers in the United States and Canada.

Course Access

All registrants will receive 12 months of access to this course, including all lessons, materials, and any other associated content.